Continuous Improvement at WisDOT

​​​ MAPSS Performance Improvement Program | Budget | Open Book

Within WisDOT the Continuous Improvement (CI) team is responsible for collecting improvement information and coaching department staff on various CI concepts. A point of contact within each division gathers division data and helps their team draft a division specific CI plan for each calendar year. These plans list proposed projects, training requests and a CI communication strategy.

WisDOT collaborates with the Department of Administration's (DOA's) Strategic Management and Planning program to help Wisconsin's government operate more efficiently and effectively. WisDOT reports improvements to the Governor's Office through DOA by state fiscal year (July 1 - June 30).

DOA's Strategic Management and Planning program requires WisDOT project submittals to report at least one of the following metrics.

The graphics below summarize the improvement projects completed by the Divisions of Budget and Strategic Initiatives (DBSI), Business Management (DBM), Motor Vehicles (DMV), State Patrol (DSP), Transportation Investment Management (DTIM), and Transportation System Development (DTSD) from state fiscal year 2020 through state fiscal year 2025.

2025 Project Highlights

Mailing out over 431,000 license plates per year, the Wisconsin Department of Transportation (WisDOT) Division of Motor Vehicles (DMV) is always looking for new ways to mitigate increasing postage costs. The DMV has seen increases in license plate postage prices and increased plate reissuance due to 2021 Wisconsin Act 163. Learn more about how the DMV saves over $107,000 annually through the Postage Process Improvement project.

Continuous Improvement Archive

2024 Project Highlights: Knowledge OWL Redesign ​​​

2023 Project Highlights: Standard Bridge Tool

2022 Project Highlights: DMV electronic services

2021 Project Highlights: Creating online dealer complaint form

Lean Improvement Projects (2012-2018)

Contacts